Terms and conditions

Purchases may be paid for either via our Paypal facility (for credit cards) or via internet banking. Internet banking payments must be made within 48 hours or the transaction will be cancelled. We ask that you email us, quoting your order number to confirm that you have made the payment.
In all cases, orders will be processed for shipping once the payment has been received into our accounts.

Item descriptions and photographs
We endeavour to describe our items and photograph them as accurately as possible. However, it is not always possible to capture extact colours and, for this reason, we provide multiple photographs of items on different backgrounds.
Due to the handmade nature of our products, some variation in colours and textures is to be expected (and in our view adds to the individuality of your purchase!).

All prices are quoted in New Zealand dollars and are GST inclusive. We reserve the right to alter prices from time to time, without notice. Shifts in price are sometimes necessary and may reflect fluctuations in the precious metals market and exchange rates.

We make every effort to ensure that our store accurately reflects the availability of items. However, there may be times when we are not able to fulfill your order. Should this occur, we will contact you straight away via email and arrange for a full refund where payment has already been made.
If you see an item marked “out of stock” please feel free to email us to enquire when it will be back in stock – we are happy to make arrangements to hold items. As all of our stock is imported from the United States, and most of it is handmade, there may be some delays in stock deliveries. However, it does help us immensely to know what you like!

Website content
The content on this website, including photographs and graphics, is the property of bitten and subject to New Zealand copyright laws. We acknowledge the use of trademarks, branding, names and product descriptions that are the property of the respective designers.

Treatment of personal information
The information that you provide to us will only be used to assist us to deliver your order. Should you choose to receive our emails, we will store your email address securely for that purpose. We will not share your information with any third parties.